FAQ

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

You can purchase on our website using a debit or credit card. You can chose the payment method at checkout.

We currently only support the USD currency for charging our customers. If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

We currently ship in the United States.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

We do accept returns in respect to the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange request To ask for a return, please contact our support using our helpdesk.

We do accept exchanges and they follow the same conditions as returns In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return. Feel free to contact our support agents through our helpdesk for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

We currently don't have any physical stores under our brand name. However, we do have several distributors in the US.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 28 days of delivery - The return is made within 14 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.